Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern VitaHealth’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term ‘VitaHealth’ or ‘us’ or ‘we’ refers to Ahavatec Limited, the owner of the website whose registered office is Kemp House, 160 City Road, London EC1V 2NX United Kingdom. Our company registration number is 11850688. The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
Returns & Refunds Policy
At VitaHealth we have implemented a full and straightforward refunds and returns policy, which isn’t exhaustive in content so feel free to contact us with any queries (contact details below).
We are sure you will be pleased with your purchases from VitaHealth. however, there may be occasions when you will need to return items to us. Our straightforward policies and procedure for such eventualities are set out below.
Items damaged in transit or considered faulty on arrival
If any items were damaged in transit or are considered faulty, we ask that you report it to us within 5 working days. If the items are visibly damaged on receipt, where appropriate, it is best to sign the carrier’s delivery note accordingly. Items should be returned complete with all accompanying documentation and with a note to inform us if the carrier’s documentation was signed as “damaged on arrival”. Note that “unopened” infers that no further attempt has been made to open any packaging beyond the damage evident on arrival. Please also note that in order to reduce frivolous claims, we reserve the right to initiate a claim for reimbursement from the original carrier where this is possible, and entirely at our discretion, any subsequent refund may be proportionate to the success or otherwise of such a claim.
Once received back into our warehouse, provided the above conditions are met, we will issue a replacement or full refund as appropriate. A refund will be made via your original payment method and will include your reasonable return carriage costs as well as any carriage costs paid by you for us to ship your original order.
If you change your mind
If you have simply changed your mind about any item ordered and you wish to return it, then in line with the Distance Selling Regulations (DSR) you can do so provided you inform us of your decision within 21 days of receipt.
Once you have informed us that you wish to return goods, you have 28 calendar days to do so, at your own expense. Once the item is received at our premises, we will issue a full refund for the product to your original payment method minus our original shipping and handling costs at a rate to be determined at the time of notification of intent to return.
For clarification, queries and to notify us of intent to invoke any of these polices, please email us at:enquiries@vitahealth-uk.com